What is Online Resources relationship to National Fuel?
Online Resources and National Fuel have an agreement in place that allows Online Resources to accept payments from customers.
Is my National Fuel payment safe?
Absolutely. Online Resources takes the greatest care in securing your personal information, including all of your payment information. All transactions take place in a secured environment with encrypted data. Online Resources is subject to regular security and financial audits: just like your local bank.
Who is Online Resources?
Online Resources is a market leading payment processor for billers, merchants, and over 1500 banks. When you make payments online, even at your bank's online bill payment Website, Online Resources is often the company that silently processes your payments. Online Resources provides a convenient way for National Fuel customers to make debit card and credit card payments on their National Fuel account.
What forms of payment can I use?
Currently Online Resources accepts credit cards (Visa, MasterCard, and Discover) and ATM/debit cards (with Star, Pulse or NYCE logo).
How long will it take before National Fuel gets my payment?
Your payment should post to your National Fuel account within 1 -2 business days. Payments made before 4:00 PM Eastern Time (ET), Monday - Friday will post to your account the same night. Payments made after 4:00 PM ET, Monday - Thursday or on a National Fuel observed holiday will post the evening of the next business day. Payments made after 4:00 PM ET, on a Friday or anytime on a Saturday or Sunday will post to your account on Monday evening.
How can I get help making a payment?
Online Resources simply provides a convenient way for National Fuel customers to make debit card and credit card payments on their National Fuel account. Any issues related to your National Fuel billing or service should be directed to National Fuel at 1-800-365-3234.
How long before the payment is deducted from my account?
The money will typically be withdrawn within two days from the date you make your payment. Various factors can affect this timing, such as if you are making the payment on a weekend or after the payment cut-off time of 4:00 PM.
What is a Service Fee?
Online Resources charges a service fee for use of the payment service. The fee is paid directly to Online Resources to cover the cost of using the service; National Fuel does not receive any portion of the payment.